We are open Monday to Friday between 9.00am – 5.00pm. Isle Listen is not a crisis service and only offers planned interventions. Should you or someone you know be in need of immediate support outside of our office hours you should contact Manx Care’s 24 hour Crisis Response and Home Treatment Team on 01624 642860 or the Emergency Services on 999.

Employee Counselling Services

Employee Counselling Services (ECS) are the most effective and affordable way for your organisation to support the mental health of your employees.

Our Employee Counselling Service is a confidential employee benefit providing counselling support on issues that might be impacting their wellbeing and performance. It is a highly effective solution employers can provide to differentiate themselves from other businesses.

Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, and all that might be needed is empathetic and impartial.

Our ECS provides face-to-face counselling and expert support from fully qualified counsellors and/or psychotherapists with the aim of increasing staff wellbeing as well as reducing absences. Typically, our practitioners will provide support with concerns around personal finances, family, or relationship problems, as well as stress, anxiety, and low mood.



  • Stress or burnout fears
  • Anxiety
  • Low mood
  • Life adjustments
  • Feelings of isolation
  • Difficulties with others (colleagues or friends)
  • Bullying and harassment

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Some of the benefits of our ECS

Improving productivity and employee engagement

Prevents personal issues having an impact on work, for example reducing absence.

Confidential counselling

Enabling your employees to feel effectively supported with their mental health and address any concerns they might have. Therapy is provided face-to-face from our welcoming and comfortable Therapy Suite.

Expert therapeutic support

Professional, practical, and emotional support from appropriately qualified counsellors and psychotherapists.

Want to know more?

Pricing is £100 per 50-minute session, depending on the outcome of the initial assessment.

Services Cost Price
Administration Fee – covering all associated administration set up costs. Payable on agreement of proposal. £40
The use of Isle Listen’s suite No charge

We work using the principles as set out by NHS Talking Therapies for anxiety and depression (formerly Improving Access to Psychological Therapies – IAPT) programme as implemented via NHS England. We also follow best practice and guidance from the National Institute for Health & Care Excellence (NICE).

All our counsellors and psychotherapists are either BACP or UKCP registered and meet our exacting clinical standards.


We mirror the NHS Talking Therapy ideals:

  1. Evidenced-based psychological therapies: with the therapy delivered by fully trained and registered practitioners, matched to the mental health problem and its intensity and duration designed to optimise outcomes.
  2. Routine outcome monitoring: so that the person having therapy and the clinician offering it have up-to-date information on an individual’s progress. This supports the development of a positive and shared approach to the goals of therapy and as this data is anonymised and published this promotes transparency in service performance encouraging improvement.
  3. Regular and outcomes focused supervision: so practitioners are supported to continuously improve and deliver high quality care.


On assessment of a client, we will determine what level of intervention is required. If we are unable to offer support because the presentation is more complex; for example, eating disorders, bipolar disorder, schizophrenia, psychosis etc, then we will signpost to the appropriate services.

To create a referral, visit islelisten.im/ecsreferral and complete the online form. Each referral will be acknowledged by email and an appointment will be scheduled within two weeks.

The first therapy session will be an assessment to ascertain the level of service that is required and if Isle Listen have the services to assist. If after the assessment we are unable to offer support, we will provide signposting.

Service level agreement of an appointment two weeks from referral.

We ask that you allow your employee to have the time to attend appointments to avoid additional stress.

To add this service to your employee benefits you are required to commit your support in providing financial support to your employee.   If you can support part or all sessions, this must be clearly outlined to employees, so the expectation is transparent.

We encourage organisations to permit employees to seek assistance with their issues whether it is personal, or work related and therefore beneficial for all parties concerned.

Therapy – Pay as You Go

  • Resignation of employee, terms of the ECS will be valid for 30 days after their last day of employment.
  • 30 days’ notice of cancellation of the ECS with no new clients permitted
  • Payment within 7 working days of receipt of the invoice
  • If Isle Listen are unable to provide a service due to the assessment findings, the client will be signposted.
  • All sessions are face to face and within core business hours 9am-5pm Monday to Friday
  • 24hr notice for cancellation of appointment, no notice the full cost will be billed.


Privacy Terms

  • We will not divulge any details of the client to the employer, the client will have full accountability as to whether to discuss their challenges with their employer
  • GDPR – Personal information will not be held after the relationship has ended


Resignation of employee

  • Where an employee resigns from their employer the terms of their treatment will continue 30 days after their last day of employment and funded by the employer


All terms and conditions are subject to change and notification will be provided 90 days in advance.


Did you know

For every £1 invested

by an employer on proactive mental
health interventions, they can expect a

return of £5.30*

*Deloitte 2022 Report – Mental health and employers – The case for investment – pandemic and beyond

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IFGL wanted to equip its 100 Line Managers, across three sites, with the knowledge and skills with how to effectively support its workforce where early signs of mental health issues might occur. To date, 99% of its managers have now taken part in Isle Listen’s vital mental health and wellbeing training.

Train your employees in mental health and wellbebeing first aid

It is important that employers and their workforce know how to address mental health and wellbeing and support one another. Our workplace-based training equips employers and their workforce with the knowledge, skills, and resources to recognise the early signs that someone may be struggling.