We are open Monday to Friday between 9.00am – 5.00pm. Isle Listen is not a crisis service and only offers planned interventions. Should you or someone you know be in need of immediate support outside of our office hours you should contact Manx Care’s 24 hour Crisis Response and Home Treatment Team on 01624 642860 or the Emergency Services on 999.

Employee Counselling Services

An effective and affordable way for your organisation to support the mental health of your employees

What are Employee Counselling Services?

Our Employee Counselling Service is a confidential employee benefit providing counselling support and advice on issues that might be impacting their wellbeing and performance. It is a highly effective solution employers can provide to differentiate themselves from other businesses.

Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, and all that might be needed is empathetic, impartial support and advice.

Our Employee Counselling Service provides local face-to-face counselling and expert support from fully clinically qualified counsellors and/or psychotherapists with the aim of increasing staff wellbeing and productivity, as well as reducing absences. 


• Stress or burnout fears
• Anxiety and low mood
• Life adjustments
• Feelings of isolation
• Difficulties with others (colleagues or friends)
• Bullying and harassment

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Did you know

For every £1 invested

by an employer on proactive mental
health interventions, they can expect a

return of £5.30*

*Deloitte 2022 Report – Mental health and employers – The case for investment – pandemic and beyond

Some of the benefits of our employee counselling services

Improved productivity

Enabling your employees to be effectively supported with their mental health and addressing any concerns they might have prevents personal issues having an impact on work, for example reducing absence.

Expert therapeutic advice

Professional, practical and emotional advice is provided by qualified therapists. Therapy is provided face-to-face from our welcoming and comfortable Therapy Suite.

Short waiting times

Typically, we are able to see a client within two weeks of their initial referral to our service.

Want to know more?

Pricing is between £50 – £100 per session depending upon the outcome of the initial therapeutic assessment.

Administration costs
A £40 administration fee will be charged upon acceptance of your ECS application.

We work using the principles as set out in the Improving Access to Psychological Therapies (IAPT) programme as implemented via NHS England. The IAPT programme began in 2008 and has transformed the treatment of anxiety disorders and depression in England. We also follow best practice and guidance from the National Institute for Health & Care Excellence (NICE).

All our counsellors and psychotherapists are either British Association for Counselling and Psychotherapy (BACP) or UK Council for Psychotherapy (UKCP) accredited and meet our exacting clinical standards.

IAPT services are characterised by three things:

  1. Evidenced-based psychological therapies: with the therapy delivered by fully trained and accredited practitioners, matched to the mental health problem and its intensity and duration designed to optimise outcomes.
  2. Routine outcome monitoring: so that the person having therapy and the clinician offering it have up-to-date information on an individual’s progress. This supports the development of a positive and shared approach to the goals of therapy and as this data is anonymised and published this promotes transparency in service performance encouraging improvement.
  3. Regular and outcomes focused supervision so practitioners are supported to continuously improve and deliver high quality care.


On assessment of a client, we will determine what level of intervention is required. If we are unable to offer support because the presentation is more complex; for example, eating disorders, bipolar disorder, schizophrenia, psychosis etc, then we will signpost to the appropriate services. 


All terms and conditions are subject to change and notification will be provided 90 days in advance.

Pay as You Go Tariff

  • Resignation of employee, terms of the ECS will be valid for 30 days after their last day of employment.
  • 30 days’ notice of cancellation of the ECS with no new clients permitted
  • Payment within 7 working days of receipt of the invoice
  • If Isle Listen are unable to provide a service due to the assessment findings, the client will be signposted.
  • All sessions are face to face and within core business hours 9am-5pm Monday to Friday
  • 24hr notice for cancellation of appointment, no notice the full cost will be billed.

Privacy Terms

  • Regardless of what tariff details of the client will not be divulged to the employer, the client will have full accountability as to whether to discuss their challenges with employer
  • GDPR – Personal information will not be held after the relationship has ended

Resignation of employee

  • Where an employee resigns from their employer the terms of their treatment will continue 30 days after their last day of employment, funded by the employer


We want everybody in the Isle of Man to feel emotionally empowered and effectively supported with their mental health.

Why Isle Listen?

We are a charitable initiative that provides support and training in schools, the workplace and community, helping people to recognise that mental health is just as important as physical health.

Isle Listen operates under the clinical guidance of, and is a trading name of MCH Psychological Services, an Isle of Man registered charity that can trace its roots back over 35 years to Manx Cancer Help and The Lisa Lowe Centre.

How counselling works – Case Study

Susan has been experiencing some personal issues which are affecting her concentration at work and impacting on her productivity. She speaks to a Mental Health First Aider in her organisation who suggests she accesses the ECS.  Susan completes the Isle Listen referral form, answering some simple questions about herself and the issues she is facing.

Susan’s referral is assessed within 7 days. If Isle Listen is able to provide appropriate support, a member of the therapeutic team is allocated and Susan is contacted to arrange a convenient time for her initial face-to-face assessment.

After her assessment, the therapist suggests Susan would benefit from four face-to-face sessions over the following few weeks, and the dates and times of those sessions can be arranged in advance.

Susan completes her four further counselling sessions and having talked through the issues she has been experiencing and using the self-help techniques recommended, she is able to more appropriately manage and deal with her personal issues

Case Study – Mark

Mark has been experiencing some issues at home which has resulted in him becoming openly frustrated at work recently and an increasing in the number of errors in his day-to-day work.

His Line Manager has noticed that Mark is not his usual cheery outgoing self and that the situation has been steadily getting worse as he has started to become quite ‘short’ and ‘snappy’ with people in conversations. Mark’s Line Manager arranges to have a ‘catch-up’ with Mark to see if everything is ok.

Mark opens up about the issues at work and home and his Line Manager suggests it would be beneficial for him to speak to someone confidentially to air his frustrations and make sense of them.

Mark agrees this would help him and completes the Isle Listen referral form, answering some simple questions about himself and the issues he is facing at home and work, and gains an appointment to talk to an Isle Listen practitioner within 14 days.

After attending two sessions, Mark’s Line Manager has already noticed that he hasn’t ‘snapped’ at any of his colleagues during conversations and has seemed more like his usual self, as the Isle Listen pracitioner has suggested ways that Mark can deal with his work and home situation in a rational way.

Isle Listen suggests that he may only need one further session, and the Isle Listen therapeutic team are there for him should he needs them.

You might also be interested in….

How IFGL supports workplace mental health

IFGL wanted to equip its 100 Line Managers, across three sites, with the knowledge and skills with how to effectively support its workforce where early signs of mental health issues might occur. To date, 99% of its managers have now taken part in Isle Listen’s vital mental health and wellbeing training.

Train your employees in mental health and wellbebeing first aid

It is important that employers and their workforce know how to address mental health and wellbeing and support one another. Our workplace-based training equips employers and their workforce with the knowledge, skills, and resources to recognise the early signs that someone may be struggling.