We are open Monday to Friday between 9.00am – 5.00pm. Isle Listen is not a crisis service and only offers planned interventions. Should you or someone you know be in need of immediate support outside of our office hours you should contact Manx Care’s 24 hour Crisis Response and Home Treatment Team on 01624 642860 or the Emergency Services on 999.

Listening Service

A confidential 1-to1 service in secondary schools supporting students with low-level concerns

How the service works

In the young person’s first appointment with one of our school-based Wellbeing Practitioners, an initial assessment will be completed. The focus of this assessment is to introduce the young person to our service whilst gathering information on how to best support them. We also complete a risk assessment during this session and collect minimum data for reporting purposes.

The young person does not complete the form themselves; we collect the information in a conversational manner and cover various topics to help us ascertain how best we can support them. We also use questionnaires and set goals for the sessions which usually last between 4 to 6 appointments in addition to the assessment.

Jump to assessment topics


We take very seriously the protection of children and young people, and we have stringent safeguarding procedures and responsibilities which focus on protecting individual children identified as suffering or likely to suffer significant harm.

We define safeguarding as; protecting children from abuse and maltreatment, preventing harm to children’s health or development, ensuring children grow up with the provision of safe and effective care, and taking action to enable all children and young people to have the best outcomes

During the initial assessment, our Wellbeing Practitioners will ensure the young person understands under what circumstances and when information would be shared with others, for example is there is a concern around the young person’s safety or to others.

Clinical Professionalism

Our Wellbeing Practitioners have undertaken safeguarding, risk and child protection training as well as a Level 2 counselling skills qualification. They come from a range of backgrounds including teaching and social work. They receive weekly supervision with one of our qualified therapists and can escalate specific cases to senior members of our clinical team if there is a need.

Our charity is also an organisational member of the British Association for Counselling and Psychotherapy (BACP) and adheres strictly to its ethical framework. As an organisation, we follow and frequently surpass National Institute for Health and Care Excellence (NICE) guidelines around supervision for our therapists and counsellors.

The Listening Service operates within the parameters of the safeguarding policies of individual schools and our own clinical governance.

What the initial assessment focuses upon

The focus of the initial assessment is to introduce the young person to our service whilst gathering information on how best we can support them. We will also ask why they feel they may benefit from our support. Our Wellbeing Practitioners will touch upon issues noted in the young person’s initial referral and try to support them sharing their struggles openly. In some cases, the young person will have lots of information to share, and others may struggle to verbalise the challenges they are facing. Some young people may decline to answer some questions, which is absolutely fine, and we will look to be aware of any risk indicators during subsequent sessions.

See confidentiality and safeguarding

Physical health

We’ll ask about diet, exercise, any illnesses, or medication, and whether they are under the care of any professionals such as Social Services, CAMHS, Youth Listening Service etc, as we want to support the young person to cope with or overcome issues. In some cases, their challenges can be exacerbated by physical health such as lack of sleep, minimal physical activity or medical conditions, and we want to ensure that the support we provide does not interfere with support being offered by other services.

Do you feel you need support?

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