At Isle Listen, we are committed to protecting your personal information and being transparent about what we do with it. We assure you that we will only use your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect. We will always explain what information we collect; how we will use that information; who we share your information with; it is your choice what information we hold.
HOW DO WE OBTAIN YOUR PERSONAL INFORMATION?
We collect information in the following ways:
- You may give us your information when you are accessing one of our charitable services, in order to sign up for one of our events, when you contact us to ask about our activities, to tell us your story, order products and services from us, seek assistance or make a donation to us, fundraise on our behalf, or otherwise give us personal information.
- When you give permission to other parties to share it with us.
- Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts.
WHAT INFORMATION DO WE COLLECT?
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number and credit/debit card details.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as Special Category Data and covers health information, racial or ethnic origin, religious beliefs or other beliefs of a similar nature, political opinion and trade union membership. We would only collect sensitive personal information where there is a clear need to do so such as we are dealing with you or your family through our charitable services or you are participating in a challenge event, to ascertain what services are relevant to you or to cater other services and support to you.
Before collecting any sensitive personal information about you, we will make it clear to you what information we are collecting and the purposes for collecting such.
HOW DO WE USE YOUR INFORMATION?
How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.
- We use your personal information to give you the information, support, services, or products you ask for.
- We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies.
- We use your personal information look into, and respond to, complaints, legal claims or other issues. We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help. We may also use your personal information for other purposes (signposting) which we specifically notify you about and, where appropriate, obtain your consent.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us.
Our forms have clear marketing communications preference questions, and we include information on how you can say no to such marketing. You can let us know if you would prefer not to receive these communications at any time by emailing email@example.com, or writing to our Data Protection Officer MCH Psychological Services, Skanco Court, Cooil Road, Douglas, Isle of Man, IM2 2SR.
This policy is written in accordance with the General Data Protection Regulation Directive 95/46/EC.If you have any questions about it this Privacy Statement, please contact our Data Controller, MCH Psychological Services, Skanco Court, Cooil Road, Douglas, Isle of Man, IM2 2SR. We also recognise your right to obtain all information pertaining to you as an individual and will respect your right to ‘Erasure’.
Terms and Conditions
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Isle of Man.
If you are not happy with any aspect of the care and services provided by Isle Listen, please let us know.
Even in an environment of specialised care offered by dedicated and professional clinical and support staff, it is still possible for something to go wrong or for a patient, family or carer to have a genuine cause for complaint or concern.
However, there may be a reluctance to voice or register such concerns for fear of appearing ‘ungrateful’ or a ‘nuisance’. Although this is understandable, it is not the best course of action because it is only by having possible failures or lapses brought to our attention that we can put them right and strive to consistently deliver the highest possible standards of care to everyone. By alerting us to a problem and giving us the opportunity to put it right, you are also helping other patients.
We undertake to do the following with regard to your complaint:
- Treat it with the utmost seriousness.
- Acknowledge your concerns and give you a full explanation of what has happened.
- Make every effort to learn from any mistakes or failures which have occurred and to take every step necessary to prevent them from happening in future.
How your complaint will be dealt with:
The complaints procedure comprises the following steps:
- An acknowledgement letter, confirming receipt of your complaint, will be sent to you within two working days.
- Your complaint will be fully investigated, and you will receive a reply from the Chief Executive within 20 working days.
- In the event of a delay (If for example, someone involved is away, or further investigation is necessary) you will be informed.
- If you are not satisfied with our final response you can send an appeal to the chairman of MCH Psychological Services – Please ask for an address if required.
THIS FOLLOWING EXPLAINS HOW YOU SHOULD REGISTER A CONCERN OR COMPLAINT.
You can also be assured that any complaint received is treated very seriously, and it will be investigated thoroughly.
- Make your complaint as soon as possible – this is important because a fresh memory helps to establish the facts as soon as possible after the event.
- Who to complain to – in the first instance, please speak to us as the chances are that the situation or any misunderstandings can be resolved quickly to your satisfaction. If not, you can make a formal complaint.
To make a formal complaint, please put your complaint in writing and include the following information:
- A summary of what happened, with dates if possible.
- A list of the things about which you are complaining.
- What you would like the outcome of your complaint to be.
- Your name, address and telephone number.
- If you are complaining on behalf of someone else, it is essential that you include his or her written consent.
In the first instance, please address your complaint to:
Mrs Andrea Chambers
MCH Psychological Services
Isle of Man
Telephone: 01624 679118
Email – firstname.lastname@example.org
Our Registered Details
Isle Listen is a registered trading name of MCH Psychological Services which is an Isle of Man registered charity with number 1024 and registered organisational member of the British Association for Counselling and Psychotherapy.
MCH Psychological Services is also an Isle of Man 1931 Act Company with number 122252C and limited by Guarantee.
Our registered office is The Old School House, Cronkbourne, Isle of Man, IM4 4QH and our principal place of business is Skanco Court, Cooil Road, Douglas, Isle of Man, IM2 2SR.
Directors: R. Davidson, D. Peters and N. Simpson.